Common Questions Answered
Getting Further Help and What This Page Covers.
Asked most often
Does my account need to be verified, and when?
Yes, you will need to upload a photo of your ID and a selfie. I did this through the account menu, and the verification was reviewed within a few hours. You must complete it before you can request a withdrawal.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. Boost and Touch ’n Go are the fastest listed here.
Does the site work on mobile without an app?
Yes, the site runs entirely in your phone’s browser, so nothing is installed on your device and there is nothing to update. It uses very little storage and data, just like loading any other webpage.
Are there spending limits?
Yes — daily, weekly or monthly, from the dashboard. Tightening one takes effect at once; loosening one waits out a cooling-off period. The cap sits on the account, so Boost and Touch ’n Go are covered by one figure.
When is an account verified?
An account verifies once before it can withdraw; nothing is asked for again afterwards, on Boost and Touch ’n Go or anything else the cashier lists.
How do I set a session time limit?
You set a cap on how long you can play in one sitting, not on how much you can lose. This helps you control the time spent rather than just the money. Go to the responsible gaming section in your account menu to set it.
Getting Further Help
If your question is not answered below, the quickest way to get help is to open the live chat window from any page of the site. Support staff are available around the clock. You can also check the terms and conditions section in your account menu for the full policy details. For account-specific issues, the support team can access your records once you confirm your identity.
What This Page Covers
This page gathers the most frequent questions players ask about using the platform. It covers deposits, verification, wagering rules, mobile access, and account settings. Each answer is written to give you a clear, direct response without extra detail. If you need help with something not listed here, you can contact support through the live chat or email options in the lobby.
Mini Games, Live Dealer, Slot cover the rest of the lobby; the promotion covers what it costs to claim.