Privacy Policy

What We Collect and When

When you use the contact form, we collect the information you submit, such as your name, email address, and message. This happens only when you voluntarily send it to us. Our web server automatically records your IP address, browser type, and the pages you view. This logging occurs every time you visit the platform, regardless of whether you submit a form.

Why We Hold This Data

Contact form submissions are kept so we can respond to your enquiry or request. This helps us provide customer support and address any concerns you raise. Server logs are used to maintain the site’s security, diagnose technical issues, and understand how visitors use the lobby. This information allows us to improve your experience and keep the platform stable.

Who We Share Data With

We share your information with analytics and hosting providers who act strictly on our instructions. These partners help us operate the platform and understand visitor behaviour. Your personal data is never sold to third parties. We do not share it for marketing or any other purpose beyond what is described in this policy.

Your Rights to Access or Delete Data

You have the right to request a copy of the personal data we hold about you. Simply contact us through the site’s contact page to make this request. You may also ask us to delete your data at any time. We will process your request promptly, subject to any legal obligations that require us to retain certain records.

Cookies and Turning Them Off

The site uses cookies to remember your preferences and analyse traffic. These small files help the platform function smoothly and deliver relevant content during your visit. If you disable cookies in your browser, some features may not work as intended. You might need to log in again or see less personalised content, but you can still browse the site.

How Long We Keep Records

We retain contact form submissions only as long as needed to address your query or as required by Malaysian law. Once the purpose is fulfilled, we delete them securely. Server logs are kept for a limited period to analyse trends and maintain security. When they are no longer necessary for these purposes, they are permanently erased.

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